• Chalet Heidi will be closed until at least Sat 26th Dec 2020.

• We are hoping to open for the New Year week Sat 26th Dec. 2020. Although we believe this to be a “big hope”  Several countries in the EU are trying to pursuade ALL ski resorts to remain closed until mid-Jan 2021.

• When the UK exits the EU on 31st December 2020, it may become subject to the same "no travel" rules that other non-EU countries, with high COVID rates, are subject to.

• Skiwelt have postponed opening due to Austria's latest lockdown.  No date is set, but we assume if all goes well it will be on 7th or 8th December.

• Ìn the event that your holiday cannot go ahead as planned because of COVID 19 restrictions, we will offer a full refund of any monies paid to us.

• Should your holiday have to be cancelled because of COVID 19 restrictions, we will offer you "first refusal" on the equivalent week in the season 2021/22.

• We will not be requesting "final payments" until we are certain a holiday can go ahead.

• "First refusal" on the equivalent week next season will only be offered to guests who have paid a deposit for the season 2020/21. If you have a “provisional reservation” for the coming season and, in the event of a forced cancellation, would like the reservation moved to the following season, your should pay a 50 Euro per person deposit.

• Staff temperature checks daily & COVID 19 test weekly

• Maximum number of guests reduced from 29 to 20 to maintain social distancing

• Tea, Coffee and Cakes served to order in the bar between 4.30 and 5.30pm

• Breakfast buffet replaced with table service.

• Public areas of Chalet will be disinfected twice daily (pre breakfast and approx. 4pm)

• Use of Hot tub and Sauna to be restricted or possibly they won't be available.

• Guests' kitchen will not be used

• Morning use of Boot Room to be limited at any one time

• No public toilets

• Face protection worn by staff and guests in all public areas, except once seated

• Social distancing to be maintained in all public areas